Privacy Policy

Last updated: 10 November 2026

This Privacy Policy explains how A Rated Heating Services collects, uses and protects personal information when you visit our website, request a quotation, book an appointment or use our services.

1. Who we are

A Rated Heating Services provides boiler, heating and plumbing services. Our contact address is The Old School House, Arrow, Alcester B49 5PJ. You can contact us by telephone on 07807 346 511 or by email at info@aratedheating.co.uk.

2. Information we collect

We may collect your name, address, telephone number, email address, property and appliance details, appointment information, correspondence, quotation and invoice details, and records of work carried out. When you use our website, limited technical information such as your IP address, browser type and cookie data may also be collected.

3. How we use your information

We use personal information to respond to enquiries, prepare quotations, arrange and deliver services, communicate about appointments, process payments, maintain service and safety records, meet legal and regulatory obligations, improve our website and services, and protect our business and customers.

4. Lawful bases

Depending on the circumstances, we process information because it is necessary to take steps at your request or perform a contract, comply with a legal obligation, pursue our legitimate interests in operating and improving the business, or because you have given consent.

5. Sharing your information

We may share relevant information with trusted subcontractors, suppliers, professional advisers, payment providers, website and IT providers, and booking or job-management services such as ServiceM8 where this is necessary to provide our services. We may also disclose information where required by law. We do not sell your personal information.

6. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, tax, insurance, warranty and safety-record requirements. Retention periods vary according to the type of record.

7. Cookies and analytics

Our website may use cookies and similar technologies to make the site work, remember preferences, understand how it is used and improve performance. You can control cookies through your browser settings, although disabling some cookies may affect how the website functions.

8. Security

We use reasonable organisational and technical measures to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure, so please take care when sending information online.

9. Your rights

Under UK data-protection law, you may have rights to access, correct, erase or restrict the use of your personal information, object to certain processing, request transfer of your information, and withdraw consent where processing relies on consent. These rights are subject to legal conditions and exemptions.

To exercise a right, contact us using the details below. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

10. Third-party websites

Our website contains links to external services, including ServiceM8, Google, Facebook, Instagram, TikTok, YouTube and LinkedIn. Those services operate independently and their own privacy policies apply when you visit them.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the date of the most recent update.

12. Contact us

For questions about this policy or your personal information, email info@aratedheating.co.uk, call 07807 346 511, or write to A Rated Heating Services, The Old School House, Arrow, Alcester B49 5PJ.