Terms of Use

Last updated: 10 November 2026

These Terms of Use explain how this website and the services of A Rated Heating Services may be used. By using this website or asking us to provide services, you agree to these terms.

1. About us

A Rated Heating Services provides boiler installation, servicing and repairs, together with heating and plumbing services for domestic and commercial customers. You can contact us at The Old School House, Arrow, Alcester B49 5PJ, by telephone on 07807 346 511, or by email at info@aratedheating.co.uk.

2. Quotations and bookings

Any quotation is based on the information available when it is prepared and is valid for the period stated in the quotation. A booking is not confirmed until we have accepted it. If further work, materials or faults are identified after work begins, we will explain these and seek your agreement before carrying out additional chargeable work.

3. Access and appointments

You must provide safe and reasonable access to the property, appliances and services at the agreed time. Please tell us in advance about parking restrictions, access issues, known hazards or other circumstances that could affect the work. Appointment times are estimates and may be affected by traffic, earlier jobs or circumstances outside our reasonable control.

4. Prices and payment

Prices and payment terms will be set out in your quotation or invoice. Unless stated otherwise, payment is due when the work is completed. We may charge for additional work or materials that you approve. Any applicable VAT will be shown separately.

5. Cancellations

If you need to cancel or rearrange an appointment, please give as much notice as possible. Where we have ordered special materials, incurred costs, or reserved substantial time for your work, reasonable cancellation charges may apply where permitted by law.

6. Workmanship and materials

We will carry out work with reasonable care and skill and use suitable materials. Manufacturer warranties are subject to the manufacturer’s own terms. Nothing in these terms affects your statutory rights as a consumer.

7. Customer responsibilities

You are responsible for providing accurate information about the property and the work required. You should follow operating, maintenance and safety instructions supplied with any equipment. You must not interfere with gas, oil or electrical equipment unless appropriately qualified.

8. Liability

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence or for fraud. Subject to that, we are not responsible for losses that were not reasonably foreseeable, pre-existing faults, or delay caused by circumstances outside our reasonable control.

9. Website use

The content on this website is provided for general information only and is not a substitute for professional advice about your specific property or system. You may not misuse the website, attempt unauthorised access, introduce malicious code, or copy its content for commercial use without permission.

10. Third-party links

This website may link to third-party services, including online booking, review and social-media platforms. Those websites are operated independently and have their own terms and privacy policies.

11. Changes to these terms

We may update these terms from time to time. The latest version will be published on this page with the date of the most recent update.

12. Governing law

These terms are governed by the laws of England and Wales. If you are a consumer, you may also have rights under the law of the part of the United Kingdom in which you live.

13. Contact us

If you have any questions about these terms, please email info@aratedheating.co.uk or call 07807 346 511.